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Digital-First Service: Reinvent how you support consumers
A game-changing approach to modernizing how you provide customer service. Make any live interaction with customers and members simple and easy—bringing the in-branch experience to your call center, website, mobile app, and more.
Touchless Self-Service at the ATM - Part 2
Learn more about touchless and antimicrobial solutions to ensure safety in a pandemic environment. Customers and members can autheticate at the ATM using QR codes, mobile staging, NFC, facial authentication, and palm vein.
Touchless Self-Service at the ATM - Part 1
Self-service went from being popular operational alternatives to the primary transactional platform to enable financial institutions to continue thriving in trying times. Self-service tools and consumer experience in a pandemic environment.
Focused on three technologies that will help improve operational efficiencies as you phase back into reopening and the best approach you should take to expand services to new segments, reduce cost of compliance, and increase business agility.
NCR Updates: Industry News & Software Subscription Service
Join us for an exclusive update with NCR where you'll have the opportunity to hear and learn the important industry and banking updates from NCR executives on the pandemic's impact on traditional banking, branch strategy principles ant the value in subscription service.
This webinar addresses concerns around branch and ATM security to help lessen the impact of COVID-19 consequences in the event of branch closure or when restricted access for on-site personnel is demanded. Learn about the best practices on monitoring and keeping your branches safe.
Social Distance Banking: Adapting to the New Norm
As the COVID-19 crisis continues to unfold, financial institutions have been tested to quickly adapt to the “social distancing” norm by providing banking services via self-service and remote channels and putting proper distance measures in place to keep their employees, members and customers safe.
Windows 7 ESU Program: Everything You Need to Know
On January 14, 2020 Microsoft will officially end support of Windows 7. Microsoft is offering an Extended Security Updates (ESU) program as an interim step on the path to Windows 10. Through the optional ESU program you will have access to updates that address critical and important security issues.
Digital Banking: Keeping Consumers Connected to You
It is estimated that by the year 2020, 80% of banking consumers will be using mobile banking. Now is the time to get updated on the latest technologies and breakthroughs in the digital banking world. Learn how financial institutions can use technology to interact with their consumers throughout their day.
ATM Security: Skimming Attacks on the Rise
There has been a recent increase in ATM skimming attacks even with anti-skimming technology already installed in ATMs. These attacks are focused on installing skimming devices into the ATM card reader. This webinar will help you learn about these attacks and what you can do to protect your ATMs.
ITM Strategy: Live interview with Gulf Coast Educators FCU
Traditional bank branches are evolving with advanced ITM technologies. A live interview with Gulf Coast Educators FCU to discuss how ITMs have allowed them to expand branch locations, grow assets, and increase transactions during extended hours with the use of innovative technologies.
Biometrics in the Physical Channel
The latest trends to improve operational efficiency and customer experience. Since Apple first introduced Touch ID in 2013 and Face ID in 2017, the use of biometrics for identity authentication has become more mainstream and widely adopted in consumers' everyday lives.
Windows 10 Migration: Compliance and Security
Mandatory upgrades of your ATMs to Windows 10 in order to remain compliant and secure. While this may seem far off, update costs will only increase as demand comes down to the wire. FTSI is here to help you start building your road map for Windows 10 migration and implementation by 2020.
ATM Security Webinar: Latest Attacks
Recent high profile media coverage and alerts of potential risks at the ATM reinforce that security can no longer be considered as an option for ATM operators. In our upcoming webinar we will have representative from NCR discuss these latest events, and provide guidance as to how you can reduce your risks.