FTSI has been notified of an increase in ATM skimming attacks even when anti-skimming technology is already installed on the ATMs. There is a new form of these attacks with the camera location utilizing the card orientation window.
The image on the left has a camera installed to record customers' typing their pins, while the skimmer on the inside of the card reader reads the customers' cards.Please note the raised surface of the card orientation window, and how the card orientation sticker is on the outside of the window. The image on the right is how the card orientation sticker should normally look, without a skimming camera installed.
It is imperative for branch staff to keep an eye out for this while conducting daily ATM checks, as this can be easily overlooked by anyone. Not only are the cameras extremely sophisticated but they were able to bypass the Card Protection Plate when installing the deep insert skimmer on the ATM.
Recommendations and Guidance
Please be aware that these forms of attacks are an industry-wide issue and there are ways to safeguard your ATMs and protect your customers.
The best way to prevent this type of attack is to closely monitor your ATM activity. We recommend having branch staff inspect each ATM every morning to look for signs of suspicious activity.
Compare your current ATMs against an image of what the ATM originally looked like to see if any surface changes have been made to it. If you notice anything suspicious, please contact local authorities immediately to investigate, and follow up with FTSI to assist in a thorough security check on your ATM fleet.
It is important to regularly review your security footage as well to inspect for any suspicious activity at your ATMs. We also recommend installing anti-skimming security on your ATM fleet if one is not already in place.
Please share this information with your branch staff so that everyone is aware of what to be on the lookout for.