More companies adding video to personalize online customer service
"In a hurry on a sizzling July morning, Veronica Vallejos opted for the drive-through ATM at Visterra Credit Union in Moreno Valley. After pulling under a carport, she leaned out her window and found to her surprise, a screen lit up with Regina's smiling face.
"How can I help you today?" Regina, the teller, asked before she processed Vallejos' car loan payments and shared some laughs with her.
At a time when automated voices such as Apple's Siri and Microsoft's Cortana respond to questions, customers often think Regina is just another video robot.
But Regina is a real teller, communicating with her customers from a cubicle hidden in an office a few feet away. From there, Regina will eventually be able to chat with customers at any of Visterra's five branches throughout the Inland Empire."