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Implementing Enhanced Self Service (ESS) via Core Integration for Fast, Reliable Experiences

 

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Enhanced Self Service (ESS) via core integration can greatly help banks and credit unions improve the consumer experience while simultaneously reducing costs.  

 

By connecting the ATM/ITM directly to the core banking system, financial institutions can provide consumers with a seamless experience across all channels, allowing them to access all of their accounts and services in one place.  

 

Key Benefits of Implementing ESS via Core Integration 

For financial institutions, ESS via core integration provides a range of benefits that the modern consumer expects, including more accessible services and streamlined experiences.  

 

        360-Degree View of Your Consumers 

With ESS, consumers can access more account types and do more at the terminal. They can cash checks, move money between all of their accounts, check balances, pay loans, advance off a line of credit, and more.  

 

        More Authentication Methods 

By using ESS, consumers can access a range of additional authentication methods at the ATM/ITM terminal, such as one-time mobile passcode, biometrics, mobile wallets, and NFC. This helps banks and credit unions meet changing consumer behaviors and expectations, as more consumers are using mobile payments in the retail space and through apps. 

 

        Lowered Costs and Increased Efficiencies 

Core integration can help financial institutions move more transaction types to self-directed service, reducing the cost to serve while improving consumer service. It also enables banks and credit unions to escape NDC switch constraints, providing consumers with a broader range of services available and the ability to access more accounts and do more with them. By moving more transactions to self-directed service, banks and credit unions can reduce the workload on employees and free them up to focus on more complex tasks. 

  

        Cost-Effective Branch Expansion 

In addition to stand-alone self-service kiosks that are available 24/7, ESS also enables financial institutions to add branches at a lower cost. This can help banks and credit unions expand their presence in new markets and provide more convenient access to their services. Common uses for ESS terminals include stand-alone kiosk branches, micro branches, and 24/7 drive-up and vestibule locations.  

 

Trustworthy Hardware and Service Partners 

FTSI has been a trusted partner for financial institutions for over 25 years and takes pride in guiding them through the strategy and implementation of ESS via core integration for their fleets. Our team works closely with customers to ensure timely deliverables and smooth transitions across all branches. 

 

Have questions? Chat with our team to find out if ESS via core integration is the right move for you. 

 

 

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