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FTSI Retains Highest ATM Uptime in Industry

When your ATM stops working, it temporarily derails operations. Not only does your brand suffer, but it also lowers your revenue potential. A reactive response leaves you waiting for technicians to diagnose the problem before they can even begin fixing it. FTSI’s proactive approach and preventive maintenance helps prevent problems before they start.

ftsi atm serviceFTSI Averages Uptimes of 99.8%

With FTSI’s top of the line ATM service, you can be sure you’re getting the kind of quality service that will keep your customers happy. Here are 4 more reasons why you should choose FTSI:


  • FTSI technicians’ proactive approach helps prevent problems before they start
  • The majority of technicians have over 5 years experience
  • Second-line technicians are NCR certified and can also service Diebold, Triton, Hyosung and more ATMs
  • Scheduled preventive maintenance helps us have the highest uptimes in the industry (8% in 2014)


  • FTSI’s proactive approach means increased transaction revenue time and lower repair costs
  • Free customer training with phone support is included in our first-line maintenance package which means service issues are quickly identified or fixed
  • Second-line maintenance technicians guarantee a rapid response that significantly minimizes downtime


  • Detailed security checks and safeguards build customer trust
  • FTSI uses a communication center with extended hours (6am- 10pm) for your convenience
  • Thorough service that includes resolving all service disruptions quickly and restocking consumables with high quality ink, ribbon, and paper at competitive prices


  • Fastest response time compared to competitors
  • Named one of only 2 “NCR ELITE PARTNERS” in Western region
  • 2013 NCR North America Innovation Award Winner
  • Highest customer retention in the industry

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