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FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions

Glia’s Digital Customer Service Technology to Complement FTSI’s Branch & Digital Transformation Solutions

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FTSI and Glia have announced their new partnership designed to provide a digital-first customer service offering to community banks and credit unions. FTSI will be an authorized distributor and reseller of Glia to its customer base.

The partnership enables community financial institutions to provide a seamless engagement experience across multiple touchpoints, bringing the in-branch experience to their consumers through voice, video, or messaging – supported by co-browsing, screen-sharing, and post-interaction surveys. This digital-first approach to customer service can increase operational efficiencies, reduce average handle times within the call center, and enhance customer satisfaction and loyalty.

"We are excited to partner with Glia to provide community banks and credit unions with a digital customer service solution,” said Susan Napier, CEO of FTSI. "This digital-first approach in customer service is a game changer that offers a seamless consumer experience.”

"Leading financial institutions understand that providing an exceptional customer experience, including seamless digital support, is critical for attracting and retaining customers and securing a competitive advantage,” said Dan Michaeli, CEO and co-founder of Glia. “This partnership with FTSI will strengthen the support and guidance community banks and credit unions can deliver to customers and members in all aspects of their online experience, all while enabling these institutions to save time and gain efficiencies.”

 

About FTSI

FTSI is the largest independent provider of branch and digital transformation solutions for community financial institutions. FTSI offers a full suite of solutions, including hardware, software, electronic security, software professional services, project management, service maintenance, cash services, and a range of consultative services. Visit ftsius.com to learn more.

About Glia

Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020. Visit glia.com to learn more.

 


 

Join FTSI and our special guests on Wednesday, January 27th at 9 a.m. PST for a lively discussion on the topic of modernizing customer service. Register here

 

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Tags: Financial Institution, Press Release, branch transformation, Mobile Banking, Online Banking, Partnership