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Check out Mike Wilson’s Article on Service Efficiency in Diginomica

Read the article: Why Our Field Technicians Carry a Lighter Tool Belt


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All the security in the world is pointless if your ATM is down. That’s why service technicians are the lynchpin of the ATM industry. They’re often the only ones keeping teller machines working and tools like ServiceMax allow them to do it faster than ever. But how?

In this article for Diginomica, FTSI’s COO Michael Wilson explains how the right service system tool lets the techs on the ground show up on site with right ATM tools.

In this article, “Why Our Field Technicians Carry a Lighter Tool Belt,” you’ll learn:

  • How to cut your response times nearly in half
  • How to achieve 99.7% ATM uptimes
  • How service call center managers identify and activate the right technicians


FTSI strives to learn what industry experts are saying about any and all banking-related technology so we can give our customers all the tools they need to compete. Keep an eye on our blogs and social media posts for the latest updates on this and other industry trends!

Tags: Professional Services, FTSI, Michael Wilson, Technicians, Hardware