In the News
Posted: July 29, 2014
Visterra Credit Union first in Inland Empire to use Interactive Teller Machines (ITM) through new NCR interactive technology
Posted: July 28, 2014
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Individuals listed in the photo left to right: Bea Parmley - Visterra Credit Union Community Membership Director, Dr. Sandy Mayo – President of Moreno Valley College, Ron Helder – Visterra Credit Union Vice President of Information Technology, Norm Perry – Visterra Credit Union Board Member, Bob Cameron - Visterra Credit Union CEO, Joe Calderon- Visterra Credit Union Board Member, Janet DuHaime - Visterra Credit Union SVP/COO, Jesse Molina – Moreno Valley Mayor, Perry Reed – Visterra Credit Union Board Member, Barbara Purvis – Visterra Credit Union Board Member, George Price – Visterra Credit Union Board Member/Moreno Valley City Councilman, Tim Caszatt - Moreno Valley Chamber of Commerce, Janet Epstein – Moreno Valley Chamber of Commerce
NCR Interactive Teller and FTSI transform branch strategy
Monrovia, California – July 28, 2014 -- Visterra Credit Union has always had a vision for the future. Now with its investment in 15 NCR Interactive Teller units, Visterra is applying that strategic vision to their branches. The software-based technology from NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, enables a live teller to take remote control of the device while engaging with members over two way video. Members are able to conduct up to 95 percent of typical teller transactions while face-to-face with one of their Visterera tellers, capabilities that go far beyond what can be done at a traditional ATM.
Visterra Credit Union worked closely with branch transformation specialists from both NCR and business partner FTSI to develop a strategy to help them reduce their overhead costs and staff more efficiently. This visionary plan includes deploying 15 ITMs throughout Visterra’s five branches in Moreno Valley, Corona, Riverside and Murrieta.
“This new banking technology allows members to experience the personal interaction of speaking with a teller and the convenience of using an ATM,” said Susan Napier, President/CEO of FTSI. “Visterra Credit Union has demonstrated that they are a technology leader and have a true vision for a profitable and sustainable future.”
Visterra Credit Union will be deploying three drive-up and four lobby Interactive Teller units in their main branch in Moreno Valley. Each of the credit union’s other four branches will have two Interactive Teller machines in the lobby. The installations are beginning in May 2014 and will be completed by early 2015.
“As financial institutions take steps to transform their retail network, they need to differentiate themselves through their branches,” said Jed Taylor, vice president and general manager, NCR Interactive Services. “Interactive Teller puts a human touch to technology, mixing efficiency with ease-of-use to help branch transformation become reality.”
About Visterra Credit Union
Visterra Credit Union has been providing financial services since 1953. Originally chartered and organized as March Air Force Base Credit Union in Riverside, Visterra served the military community and their families with offices located directly on the base. In 1980, the Credit Union's headquarters moved to the corner of Cactus Avenue and Graham Street in Moreno Valley where it resides today. At that time, Visterra began serving additional Small Employer Groups (SEGs) and their families.
To better reflect their focus on a future strategic vision, the credit union became known as Visterra Credit Union in March of 2006. Visterra is a combination of the words Vista and the Latin root terra and together represent visionary growth and stability. During this time, they also changed their field of membership to accept anyone living or working in Riverside County. Visterra Credit Union has a total of five branches in Moreno Valley, Corona, Riverside and Murrieta.
FTSI is the largest independent provider of ATM services for credit unions and community banks in the Western Region of the United States. Connecting clients with financial industry technologies since 1998, FTSI offers a comprehensive collection of cutting-edge ATM management solutions including hardware, software, cash services and first and second line maintenance, in addition to consultative services to assist clients in a variety of areas. FTSI helps financial institutions increase ROI on their ATM channel, while allowing branch and administration employees to focus on customer-facing activities. FTSI connects leading technology with superior customer service to create turn-key solutions for customers. For more information, please visit us online at www.ftsius.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Web sites: www.ncr.com, www.ncrsilver.com
Senior Manager, Public Relations
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Posted: July 11, 2014
At the awards ceremony for the Marketing Association of Credit Union’s conference last month, UMe Credit Union won the Gold Award (the highest in the category) for Point of Sale Marketing for custom ATM screens.Read more »
Posted: July 01, 2014
Texas bank is a firm believer in video banking, but branches will stay
The term “bankers’ hours” comes from the traditional bank operating hours between 10:00 a.m. and 3:00 p.m., long out of date. Today, the term is often used to describe an easy job with short working hours.
Posted: July 01, 2014
NCR Interactive Teller helps Financial Partners Credit Union work toward a smarter branch by delivering teller services via remote video teller technology
DULUTH, Ga., June 9, 2014 — Financial Partners Credit Union is the first financial institution to use new interactive, remote video software to deliver teller services in the greater Los Angeles area. Working closely with NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, and FTSI, Financial Partners launched their first NCR Interactive Teller at their branch in Downey, Calif., in May.