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Rivermark’s FTSI-Fueled Transformation Profiled in CU Magazine

One of the most shining examples of successful Branch Transformation has been Rivermark Community Credit Union in Beaverton, Ore. From employing technology that created a 60% reduction in wait times to netting a 15% increase in sales, Rivermark has set the standard for how the branch of the future should operate and FTSI has been proud to facilitate that change. 

CU Magazine recently profiled Rivermark in their June 2017 issue and FTSI’s VP of Emerging Markets, Lisa Huertas was highlighted for her efforts in guiding their transformation strategy.

“Technology is a vehicle that transports your vision to reality.” - Lisa Huertas

Lisa went on to say, ““We started FTSI as an ATM sales and service provider. But today, 75% of our business comes from institutions seeking interactive solutions dedicated to branch transformation.”

The article highlights Rivermark’s new look complete with touch-screen video tellers and full service machines that extend banking hours. However, the real change is in Rivermark’s ability to use technology to free up staff so they can connect with members and that’s a change that keeps people coming back. To learn more, click here to read the article.

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Tags: branch transformation